Seven in eight places to stay in Italy aren't hotels. The obligations, however, are the same.
Non-hotel accommodation grew by 17.8 per cent in a year and has the same four compliance obligations as a hotel, with four different deadlines. The modules that matter aren't the ones that answer guests: they're the ones that know what was promised yesterday and what's due tomorrow.
| Unit | Today | Channel | Until | Next gap |
|---|---|---|---|---|
| Glicine | occupied | direct | 18/08/2026 | none |
| Corbezzolo | occupied | portal A | 16/08/2026 | 17/08/2026, one night |
| Mirto | changeover | portal B | today | none |
| Lentisco | free | — | — | today, two nights |
| Ginepro | occupied | direct | 21/08/2026 | none |
| Erica | occupied | portal A | 19/08/2026 | 20/08/2026, one night |
| Cisto | changeover | direct | today | none |
| Timo | occupied | portal C | 24/08/2026 | none |
Six things that cost you, and never show up in any balance sheet.
These aren't problems with how you welcome guests: that's taken for granted. They are the points where a property loses nights and guests without anyone keeping count.
Only one block is required.
It has four components and isn't optional: it's what lets everything else talk to each other. The eighteen modules plug in on top, one at a time, and none of them is mandatory.
And whoever answers first gets the booking.
An enquiry arrives at eleven at night, in a language nobody at the property speaks, and the same person has already written to three others. Whoever answers first gets the booking, and the second reply almost always comes too late.
Price is a black box, and it shouldn't be.
The same night costs the property two different things depending on the route it comes through, and hardly anyone can say by how much. These six modules let you see the price line by line, move it without fear and know what the direct route is worth.
Where work arises by itself, or doesn't arise at all.
Cleaning is already written into the departure calendar, the agents' limits are a decision rather than a promise, and deadlines don't wait for someone to remember them.
Where they decide whether to come back.
There are three moments when a message changes the stay, and then months when a single contact is enough to remain the place people come back to. Hardly anyone does either.
Before you have to ask them.
Does it replace our property management system?
No, and it isn't meant to. Your property management system keeps handling bookings, folios and paperwork, and it remains the source of your data. Our modules work alongside it: they read what is there and produce files in formats it can import. There is nothing to migrate, nobody has to switch software, and the system never writes into a third-party vendor's database, so your support and warranties stay intact.
Does it work for short-term rentals too, or only for hotels?
It works for both, and that is exactly why the base block tracks four different deadlines rather than one. A short-term rental flat and a hotel share the same guest-reporting obligations and the same national identification code, but some deadlines vary by region, by municipality and by type of property. The system follows the rules that apply where you are and reminds you of every deadline in good time.
Who answers guests when we're not around?
An agent that answers only with the facts you have verified: opening hours, services, house rules, directions. If a question goes beyond those facts it doesn't make up an answer: it tells the guest so and passes the question to you with the context already written up, so you answer once and the fact is added to the knowledge base for next time. Complaints always go to a person, as a rule rather than a judgement call.
Does the system change prices on its own?
Only where you decide it may. For each rate band you choose one of four levels of autonomy: the system can simply observe, propose a change for approval, apply it within limits you set, or leave that band alone. The most sensitive bands stay subject to approval, and every change of level is recorded in the register with the name of whoever made the call.
Who takes care of the compliance filings?
The system prepares the submissions, checks that the data is complete and reminds you of the deadlines; where the law requires the submission to be made by you, the final step stays with you. Receipts are kept together with the document that was sent, because when an inspection comes the question is always the same: what was sent, when, and with what outcome.
Do we have to take every module?
No. You start with the base block, which has four components and is the only mandatory part, and add only what you actually need on top. A property that struggles to be found needs different modules from one with a full calendar that pays too much commission to booking portals. Modules are switched on one at a time and each is measured before the next is added.
These are previews. The real demo is yours.
What you've opened here are samples with made-up data, to show what it's about. You reach the system built on your business in three steps.